Privacy Policy for FORGD COACHING
Effective Date: 22 April 2025

FORGD COACHING is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing our website, using our services, or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect:
We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and mailing address.
• Account Information: Username, password, and profile details.
• Payment Information: Credit card details or other payment information (processed securely by our payment processors). Please note that all purchases are processed in United States Dollars (USD).
• Health and Fitness Information: Information you provide about your fitness goals, current health status, exercise history, dietary preferences, and progress (collected through questionnaires, assessments, and coaching interactions).
• Communication Data: Records of our communications with you, including emails, messages through our platform, and notes from coaching sessions.
• Usage Data: Information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
• Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.

2. How We Collect Your Information
We collect your personal information through:

• Directly from You: When you register for our services, complete forms, participate inassessments, communicate with us, or provide feedback.

3. How We Use Your Information
We may use your personal information for the following purposes:

• Providing and Managing Services: To deliver our coaching services, personalize your training and nutrition plans, track your progress, and communicate with you about your program.
• Account Management: To create and manage your account, process payments, and provide customer support.
• Communication: To respond to your inquiries, provide updates about our services, and send you important notifications.
• Marketing and Promotions: With your consent, we may send you promotional emails and newsletters about our services and offers. You can opt-out of these communications at any time.
• Improving Our Services: To analyze website usage and client feedback to improve our services, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Protecting Our Rights: To protect our rights, property, and safety, and the rights, property, and safety of our users and others.

4. How We Share Your Information
We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who assist us with payment processing, website hosting, email delivery, data analysis, and other services. These providers are contractually obligated to protect your information.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention
We will retain your personal information for as long as necessary to provide you with our services, fulfill the purposes outlined in this Privacy Policy, and comply with our legal obligations.

7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or incomplete personal information.
• Request the deletion of your personal information.
• Object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdraw your consent to the processing of your personal information (where consent is the legal basis for processing).
• Lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information provided below. We may
require you to verify your identity before responding to your request.

8. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings.

9. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

12. Customer Service Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: georgia@forgdcoaching.com

13. Fulfillment Policy
Upon successful purchase of our online coaching services, you will receive a confirmation email with details about accessing your personalized program and resources.

• Access to Program Materials: Depending on the specific coaching package purchased, access to your training plans, nutrition guides, and other digital materials will typically be granted based on the decided start date and the beginning of your payment being processed. This access will be provided through our online platform “kahoonas”.
• Initial Consultation: Following your inquiry, we will contact you within 2 business days of your completion to schedule your consultation call.
• Digital Products: For standalone digital products (e.g., ebooks, templates), access will typically be granted immediately upon successful payment, usually via a download link in your confirmation email or through your account on our platform.
• Cancellation: FORGD COACHING does not have any fees for cancelling if the cancellation policy is followed. To cancel a recurring subscription, the client must notify his or her coach 10 days in advance of the next payment withdrawal. If the client fails to do so, they will not be refunded for the payment.
• Refunds: After the initial program is created and sent to the client, no refunds for the intellectual property received will be issued by FORGD COACHING.

Please ensure that you provide accurate contact information during the purchase process to avoid any delays in fulfillment. If you do not receive your program access or scheduling information within the specified timeframe, please contact our customer service at georgia@forgdcoaching.com.

By using our services, you acknowledge that you have read and understood this Privacy Policy and our Fulfillment Policy.
Last Updated: 22 April, 2024